IT Infrastructure Management
Pioneering next generation IT Infrastructure management with an ability to impact over 90 percentage of enterprise IT infrastructure spend spanning assets, operational expenses and supplier contracts and proven transformational life-cycle aproach.
Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape.
The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring uptimes and availability.
At Netcliniq Remote Infrastructure Management is called as a Collaborative Sourcing which provides delivery of Technology Services in a global delivery model, providing organizations more flexibility and control over their IT infrastructures at lower costs and higher quality.
PracticesAt Netcliniq skilled staff has been providing beyond 24x7 monitoring to include proactive problem identification and resolution undertaking root cause analysis which helps in identifying and fixing potential problems before performance is affected.
The Remote Infrastructure Management team at Netcliniq have shown their dedication and by meeting SLA s to the extent of 100%. There is clear provision for Real time control and visibility into the Operations though reporting portals.
While opting for Remote Infrastructure Management customer looks for satisfaction and for achieving this we provides with proactive management through increased automation and reduced human intervention.
In all the offerings under Remote Infrastructure Management services, we have been able to achieve clients’ satisfaction to the extent of 100% for some of the global leaders by taking more steps than expected like increased coverage to 24x7.